Say the Hard Thing
How to say what you mean so it lands the first time.
A book on cushioned speech: why the softened version of a hard message fails, and how to say the true thing plainly and kindly.
Coming soon
Say the Hard Thing
How to say what you mean so it lands the first time.
A book on cushioned speech: why the softened version of a hard message fails, and how to say the true thing plainly and kindly.